Question 1

What are your products and packaging made from?

Accepted Answer

Wax Melts 
Our wax is 100% natural ecosoya wax. It’s an excellent choice for vegans as no animal products are used in its manufacture and it’s not tested on animals either. It is a sustainable wax and also biodegradable.

Packaging 
Mica is made of natural, high quality glimmer and is non-toxic, harmless, skin-friendly and with no smell. 
 
Our glass jars with our miniature melts can be recycled. The spoons are made from wood.

Our vellum paper (used in our order packaging) and ink are environmentally friendly and recyclable.

Our snap bar clamshells are manufactured in the U.K. and are made of 700 micron plastic. Not only are they 100% recyclable they are also made with 88% recycled plastic.

Question 2

Are you CLP compliant?

Accepted Answer

We are fully CLP compliant. All our wax melts, candles, room sprays and reed diffusers have the correct CLP information on the packaging. This is located on the back of our wax melts and underneath on our diffusers and candles. You will find our business name, a contact number for emergencies and a postal address.

For your convivence, we have attached all the CLP information to each product listing online so you can view it before purchasing. 
 
CLP is classification, labelling and packaging of substances and is a legal requirement. European Regulation (EC) No 1272/2008 on classification, labelling and packaging of substances and mixtures came into force on 20 January 2009 in all European Union (EU) Member States, including the UK.

Question 3

Do you take custom orders?

Accepted Answer

Yes, we’re more than happy to take custom orders. Please get in touch to discuss your requirements! Whether it's for one special melt or a batch for a baby shower or wedding favours we can accommodate all your needs.

We offer some options available in our 'gifts' section on the website however if you wish to customise these in a way that isn't offered - send us a message.

If you require personalisation (i.e. a custom label for your candle, diffuser or the box, please contact us before placing your order so we can discuss all the details and make sure the label is absolutely perfect for you!

Question 4

Are you insured?

Accepted Answer

Yes we are insured! If you are a wholesaler or if you require to see our insurance then please pop us a message and we can provide proof of insurance.

Question 5

What is the East Grinstead free delivery code?

Accepted Answer

Please enter EGFREE at checkout for your free local delivery to East Grinstead only.

Question 6

How else can I contact you?

Accepted Answer

We are always available 24/7 on any social media @theosofsussex or via email info@theosofsussex.com

Free Shipping on orders over £35
10% off your first order when you sign up

Frequently Asked Questions

What are your products and packaging made from?

Are you CLP compliant?

Do you take custom orders?

Are you insured?

What is the East Grinstead free delivery code?

How else can I contact you?

Free Shipping on orders over £35 10% off your first order when you sign up

Frequently Asked Questions

What are your products and packaging made from?

Are you CLP compliant?

Do you take custom orders?

Are you insured?

What is the East Grinstead free delivery code?

How else can I contact you?

Free Shipping on orders over £35
10% off your first order when you sign up